1. Steps to place an order
- Review the product features, technical requirements, trial and paid price on the Garivio POS pricing section.
- Use the Contact page to request the card-free trial, a demo or a paid order. The marketing form creates an enquiry only; it does not collect card details or create a payment obligation.
- For a paid order, provide the authorised purchaser and invoice details. We then provide a transaction-specific written order summary showing the plan, taxes, total amount and billing period.
- Review the pre-information, Distance Sales Agreement, Delivery, Cancellation and Refunds and Privacy Policy. Any approval to start performance during a statutory withdrawal period is requested separately and is not pre-selected.
- Correct any detail before expressly accepting the order. Once iyzico merchant activation is complete, an accepted paid order proceeds through a clearly labelled payment-obligation step and the secure iyzico payment flow.
- After a successful payment, receive the payment result, order confirmation and durable contract copy at the registered email address. Access is then activated within the stated delivery period.
Current status: paid checkout is not yet active. Garivio currently accepts enquiries and starts card-free trials through the assisted Contact flow; no paid card order is completed on this site.
2. Correcting input errors
Before payment, request a correction by replying to the written summary or contacting support [at] garivio.com. The corrected final summary is the last opportunity to fix the plan, purchaser, billing or contact details before creating a payment obligation. If an error is discovered after payment, contact us immediately with the order reference; do not send card security data.
3. Contract storage and access
Order, agreement, payment and related communication records are kept for at least 3 years from the transaction, and longer where another mandatory financial or evidence period applies. The purchaser receives a durable copy by email and should retain it. During that 3-year period, another copy can be requested from support [at] garivio.com using the authorised billing address and order reference.
4. Languages
The website and standard legal texts are available in Turkish and English. Transaction-specific documents state the applicable language. If translated versions conflict, the version identified as governing in the order or agreement applies, without limiting mandatory rights.
5. Privacy and payment security
Personal data is handled as described in the Privacy Policy. When paid checkout is enabled, payment is processed through iyzico over TLS/HTTPS; the official iyzico payment band, including Pay with iyzico, Visa and Mastercard marks, is displayed on the site. Never send a full card number or security code by email. See the Security overview for our technical approach.
6. Cancellation, refunds and disputes
Cancellation, activation failures and refunds are handled under Delivery, Cancellation and Refunds. Complaints can be sent to support [at] garivio.com or through the Contact page. A purchaser legally qualifying as a consumer may use the competent Consumer Arbitration Committee or Consumer Court; B2B disputes follow the Agreement's governing-law and jurisdiction clause.