These terms are an agreement between you and Murat Eroğlu, a sole proprietorship registered in Türkiye and trading as Garivio ("Garivio", "we", "us"). They govern this website and every Garivio product you use, on the web or in the Garivio apps. Garivio is software for businesses: by accepting these terms on behalf of a business, you confirm you are authorised to bind it.
1. Who we are
Garivio is provided by Murat Eroğlu (sole proprietorship), Alemdağ tax office. The full registered details are below and in the Distance Sales Agreement. You can reach us at support [at] garivio.com or through the Contact page.
- Legal form
- Sole proprietor / natural person
- Legal title / proprietor
- Business / brand name
- Garivio
- Tax office / number
- Alemdağ /
- Registered office
- Registered e-notification (KEP)
2. The service
Garivio provides operational software for restaurants, cafés and other service businesses: POS Basic (tables, waiter orders, kitchen and payments) and POS Pro (adds stock, purchasing and e-Document), both priced per venue, and the optional QR Menu, Signage and Reservations products. What you can use depends on the products you buy and their limits, shown on the pricing page and in the app. We keep developing Garivio, so we may add, change or retire features; we give reasonable notice of a material change that reduces what you paid for.
3. Your account
Keep your account credentials secure; you are responsible for activity under your account and for the staff you give access to. Tell us promptly at security [at] garivio.com if you believe an account has been compromised.
4. Acceptable use
- Use the service lawfully and as intended.
- Don't attempt to break, overload, reverse-engineer or gain unauthorised access to the service.
- Don't use the service to store or transmit unlawful content, or to infringe others' rights.
5. Free trial
A new business can start with a free trial where we offer one, with the products and limits shown in the app, or buy a plan straight away. No card is needed and nothing is charged when the trial ends: the paid features stop until you buy, and your data stays in your account. Its length is shown on the pricing page and may change for new trials; a trial already running keeps its end date.
6. Products, prices and taxes
Each product is sold for a prepaid monthly or yearly term. The current prices are on the pricing page. Before you pay, the order summary shows the products, quantities, term, taxes and total, and that summary is what you agree to. In Türkiye, prices are in Turkish lira with 20% KDV (VAT) included. Outside Türkiye, prices are in euros before tax; the VAT or sales tax for your location is added at checkout.
7. Where you buy, and who sells to you
- Website, in Türkiye. We sell to you directly. Payment is taken by iyzico on its secure payment page and we issue your e-Arşiv (or e-Fatura) invoice. The Distance Sales Agreement also applies to these purchases.
- Website, outside Türkiye. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders placed outside Türkiye. Paddle handles the payment, invoices you, collects the applicable tax, and handles payment enquiries and returns for those orders; Garivio supports the product. Paddle's buyer terms also apply to those purchases.
- iPhone and iPad app. Subscriptions bought in the app are sold by Apple through the App Store, under Apple's Media Services Terms and Conditions; Apple charges, renews and refunds them.
- Android app. Subscriptions bought in the app are sold through Google Play, under the Google Play Terms of Service; Google charges and renews them.
A business pays through one channel at a time: the channel of its first purchase is where it renews, changes and cancels. The other channels show the plan but don't sell to it. To switch channel, let the current term end and buy in the new one. Whichever channel you buy through, these terms govern your use of Garivio.
8. Renewal
- Website, in Türkiye: a term ends on its renewal date unless you renew. You can pay the next term from 14 days before the renewal date, and we remind you before it. You may instead save your card on iyzico's payment page and turn on automatic renewal: the next term is then charged to that card up to 24 hours before the current one ends, and we retry a declined charge a few times. You can turn automatic renewal off or remove the card at any time on the Plan & billing page. iyzico keeps the card; we keep only its brand, last four digits and expiry date. Saving a card without another payment takes a 1 TRY verification charge, cancelled the same day.
- Website, outside Türkiye: your subscription renews automatically through Paddle at the end of each term, at the price shown when you subscribed unless we tell you otherwise under section 11, until you cancel.
- App Store and Google Play: each product renews automatically through the store at the end of each term until you cancel it in your store account. Apple requires cancellation at least 24 hours before the term ends.
If a term ends unpaid, a short grace period shown in the app follows; after it, the paid features stop until you pay. Your data is kept as described in section 13.
9. Adding and removing products
On the website, a product, venue or screen you add joins your plan's renewal date, and you pay only for the days left until then; it then renews with the plan. A change to a higher product is charged for the days left, and a product you remove ends at the renewal date. In the App Store and Google Play, each product is its own subscription with its own renewal date.
10. Cancellation and refunds
You can cancel at any time: stop renewal on the Plan & billing page in the app, or for an App Store or Google Play subscription in your store account. You keep what you paid for until the end of the paid term and are not charged again.
A payment made on our website can be refunded in full if you ask within 14 days of it — no reason needed. App Store purchases are refunded by Apple, and Google Play purchases through Google Play. The Refund & Cancellation Policy sets out the conditions and how to ask. Mandatory consumer rights are not affected.
11. Price changes
We may change prices for future terms. We tell you by e-mail at least 14 days before a higher price applies to your next renewal, so you can cancel before it does; the app stores also follow their own notice and consent rules. A term you have already paid is never repriced.
12. Invoices
For website purchases in Türkiye we issue the legally required e-Arşiv or e-Fatura invoice to the billing details you entered, and you can see your invoices on the Plan & billing page. Paddle invoices purchases made outside Türkiye, and Apple and Google issue the receipts for purchases in their stores.
13. Your data & content
Your data is yours. We process it to provide the service, under our Privacy Policy and any data processing agreement between us. You can export your data while your account is active. If you close your account, we delete or return it in line with our retention schedule.
14. Availability
We work hard to keep the service available and reliable, and Garivio POS is designed to keep operating even when your internet connection drops. No online service is perfect, though: we don't guarantee uninterrupted availability, and we may occasionally need to perform maintenance.
15. Liability
The service is provided on a commercially reasonable basis. To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that can't be limited by law.
16. Suspension and termination
You can stop using the service at any time. We may suspend or end access if these terms are seriously or repeatedly breached, giving notice where it's reasonable to do so.
17. Changes to these terms
We may update these terms as the product grows. When we make a material change we revise the date above and notify you before it takes effect; the version you accepted at checkout is recorded with your order.
18. Governing law
These terms are governed by Turkish law. For disputes between businesses, the courts and enforcement offices of İstanbul have jurisdiction, subject to mandatory rules and any written agreement between the parties. This does not restrict any mandatory forum or consumer right that legally applies to a purchaser.
Questions about these terms? Email support [at] garivio.com. See also the pricing page, the Refund & Cancellation Policy, our Privacy Policy and Security overview.