Garivio is software delivered online to businesses. Nothing physical is shipped, so there is no cargo delivery, return shipment or shipping charge. This policy applies with our Terms of Service; who sells to you depends on where you buy, as the pricing page shows.
1. 14-day money-back
If you are not happy with Garivio, ask for a refund within 14 days of any payment made on our website — your first purchase, a product you added or a renewal, including an automatic renewal — and we refund that payment in full. No reason needed, no fee.
- The products that payment paid for end when the refund is made. Your account and data stay, and you can buy again later.
- The free trial costs nothing, so there is nothing to refund.
- If an organization repeatedly buys and asks for money back to use Garivio without paying, we may decline further money-back requests; refunds the law requires are always made.
2. After 14 days
After 14 days we don't refund the unused part of a term when you cancel for convenience: you keep access until the end of the term you paid for, and you are not charged again. We always refund, whenever you tell us:
- a duplicate charge, or a charge taken after you cancelled;
- a charge you did not authorise, once verified;
- a payment for products we failed to deliver, or for a materially defective service we could not fix.
Mandatory consumer rights, including the statutory withdrawal right described in the Distance Sales Agreement, are not affected.
3. How to ask, by where you bought
- Website, in Türkiye (iyzico): on the Plan & billing page in the app, open the invoice. Your organization's first payment shows Refund this payment, which returns it at once; a later payment shows Ask for a refund, and we answer by e-mail within two business days. You can also email support [at] garivio.com from your account's e-mail address with your business name and the payment date or invoice number. We refund through iyzico to the card you paid with.
- Website, outside Türkiye (Paddle): Paddle.com is the Merchant of Record for these orders and makes the refund. Ask Paddle at paddle.net (find your purchase with the e-mail on your receipt), or email us and we ask Paddle for you. Paddle refunds to the original payment method.
- iPhone and iPad app (App Store): Apple handles refunds for App Store purchases. Ask Apple at reportaproblem.apple.com; Apple decides under its own rules and we cannot refund App Store payments ourselves.
- Android app (Google Play): within 48 hours of a purchase you can ask Google directly in Google Play. After that, email us within 14 days of the payment and we refund it through Google Play.
Never send a full card number, expiry date or security code by e-mail.
4. When the money arrives
A refund you start on the Plan & billing page is sent at once; one you ask us for is sent within 5 business days of your request once approved — in both cases in one transaction to the original payment method; a mandatory consumer withdrawal refund is sent no later than 14 days after a valid withdrawal notice. Your bank or card issuer may take several more days to show the credit. Paddle, Apple and Google follow their own timelines.
5. Delivery and activation
- How it is delivered: the products you buy are switched on in your Garivio business account; nothing physical is sent.
- When: immediately after payment confirmation, and no later than one business day.
- Confirmation and invoice: the payment result and order confirmation are e-mailed to you, and the invoice or receipt is sent electronically by whoever sold to you (see the Terms of Service, section 7). Website invoices also appear on the Plan & billing page in the app.
- What you need: a supported browser or the Garivio app and an internet connection for setup and synchronisation; the POS keeps working offline after it has been set up.
If your products are not switched on in time, email support [at] garivio.com: we either complete the delivery promptly or refund the payment.
6. Cancelling
- Website (iyzico or Paddle): stop renewal on the Plan & billing page in the app, or email support [at] garivio.com from your account's e-mail address. A website term in Türkiye that is not set to renew automatically simply ends on its renewal date.
- App Store: Settings → your name → Subscriptions, at least 24 hours before the term ends.
- Google Play: Google Play → Payments & subscriptions → Subscriptions.
Cancelling stops the next renewal; you keep access until the end of the term you paid for, and no further charge is taken. Where the purchaser legally qualifies as a consumer, a termination request is completed within seven days at most, and any prepaid amount for service not yet supplied is returned within fifteen days, subject to any shorter mandatory period.
7. Your data after cancellation
Export any business data you need while the account remains accessible. After access ends, data is retained, returned, anonymised or deleted according to the agreement, legal retention duties and our Privacy Policy.
Questions about a payment, a refund or cancelling? Email support [at] garivio.com, use Show phone number Call , or visit our Contact page.