1. Buying on the website
- Check the products, limits and prices on the pricing page.
- Ask for your free trial on the Contact page. We set up your business and send the sign-in details; the trial needs no card and costs nothing.
- When you are ready, the business owner signs in and opens Buy at app.garivio.com/buy (or Plan & billing in the app).
- Choose POS Basic or POS Pro, the number of venues, any add-ons and Signage screens, and monthly or yearly billing.
- Enter the billing details for the invoice: an individual's Turkish ID number, or a company's tax number and tax office, with the address.
- Review the order summary — products, term, prices, tax, total and renewal date — and accept the Terms of Service, the Distance Sales Agreement (purchases in Türkiye) and the Privacy Policy. Nothing is pre-ticked.
- Pay. In Türkiye you pay on iyzico's secure payment page, where you may also save your card for automatic renewal. Outside Türkiye, Paddle's checkout opens: Paddle.com is the Merchant of Record for those orders and adds the tax for your location.
- The products are switched on in your account immediately after payment confirmation, and no later than one business day. The confirmation and the invoice are e-mailed to you, and website invoices also appear on the Plan & billing page.
2. Buying in the iPhone, iPad or Android app
In the Garivio apps, the business owner buys on the app's plan page through the App Store or Google Play, at the store's own prices; the store's purchase sheet confirms the product, term and price. Apple or Google charges, renews and refunds those subscriptions, and they are cancelled in your store account. A plan bought on the website is used in the apps as it is.
3. Correcting input errors
Until you pay, you can go back and change the products, the term or the billing details; the order summary shows everything again before payment. If you notice an error after paying, email support [at] garivio.com with your business name and the payment date — we correct the invoice details or refund the payment under the Refund & Cancellation Policy. Never send card details.
4. Keeping your records
Order, agreement, payment and related communication records are kept for at least 3 years from the transaction, and longer where another mandatory financial or evidence period applies. You receive a durable copy by e-mail and should keep it; during that period you can ask support [at] garivio.com for another copy from your account's e-mail address.
5. Languages
The website, the app and the standard legal texts are available in Turkish and English. If the two versions differ, the Turkish version governs purchases made in Türkiye and the English version governs other purchases, without limiting mandatory rights.
6. Privacy and payment security
Personal data is handled as described in the Privacy Policy. Card details are entered only on the payment page of iyzico, Paddle, Apple or Google, over an encrypted HTTPS connection, and never reach Garivio. Never send a full card number or security code by e-mail. See the Security overview for our technical approach.
7. Cancellation, refunds and disputes
Cancelling, delivery problems and refunds are covered by the Refund & Cancellation Policy. Complaints can be sent to support [at] garivio.com or through the Contact page. A purchaser legally qualifying as a consumer may apply to the competent Consumer Arbitration Committee or Consumer Court; disputes between businesses follow the governing-law clause of the Terms of Service.