Delivery, Cancellation & Refunds

Last updated: 13 July 2026

Garivio is a digitally delivered software-as-a-service product for businesses. We do not sell or ship physical goods through this website, so there is no cargo delivery, return shipment or shipping charge.

1. Trial, plan and price

Current advertised plan prices, trial terms and tax treatment are shown in the Garivio POS pricing section. Before accepting a paid order, we provide a transaction-specific written summary showing the selected plan, billing period, all applicable taxes and final amount payable. No payment is taken during any card-free trial.

Current sales channel: the marketing site accepts trial, demo and purchase enquiries through the Contact page; it does not currently collect card details or complete a paid order. Paid checkout will be enabled only after iyzico merchant activation.

2. Digital delivery and activation

Delivery method: access is delivered electronically to the Garivio business account; no physical media is sent.
Activation time: paid access is activated immediately after payment confirmation, and no later than one business day.
Confirmation: for an accepted paid order, the order, contract copy and payment result are sent to the registered email address and made available with the business account where supported.
Invoice: the invoice or legally required financial document is delivered electronically to the billing contact.
Technical requirements: initial activation and synchronisation require a supported browser and internet connection. The POS can continue supported offline workflows after it has been set up and synchronised.

If access is not activated within the stated period, email support [at] garivio.com. We will either complete delivery promptly or cancel and refund an undelivered order.

3. Cancellation

The paid service is an indefinite monthly subscription, not a fixed long-term commitment. You may request cancellation at any time by emailing support [at] garivio.com from an authorised account address. Include the business name and subscription or invoice reference; never send card details.

Unless mandatory law or a written order term requires an earlier date, cancellation stops the next renewal and access continues until the end of the already-paid billing period. No further recurring charge is taken after cancellation becomes effective. Where the purchaser legally qualifies as a consumer, the termination request is completed within no more than seven days and any prepaid amount for service not yet supplied is returned within fifteen days after termination, subject to any shorter mandatory period.

4. Refund conditions

A duplicated charge, an unauthorised charge reported and verified through the payment process, failure to deliver access, or a materially defective service is investigated and refunded where appropriate.
A business customer cancelling for convenience does not receive a pro-rata refund for a billing period already started, unless the order form says otherwise or mandatory law requires it.
A purchaser who legally qualifies as a consumer has the statutory withdrawal rights described in the Distance Sales Agreement. We do not treat every digital service as automatically non-refundable.
Approved refunds are returned in one transaction to the original payment method, without a Garivio refund fee. A mandatory consumer withdrawal refund is made no later than 14 days after a valid withdrawal notice; the card issuer or bank may display the credit later.

5. How to request a refund

Email support [at] garivio.com with the business or purchaser name, invoice/order reference, payment date, amount and reason. Do not include a full card number, expiry date or security code. We acknowledge the request and may ask for information needed to verify the transaction.

6. Data after cancellation

Export any business data you need while the account remains accessible. After access ends, data is retained, returned, anonymised or deleted according to the agreement, legal retention duties and our Privacy Policy.